PPG Gaming Privacy Policy – How We Protect Your Data

1Who controls your data

PPG Gaming is the data controller for personal information collected through the website and related services. This means PPG Gaming decides why and how your data is used, and is responsible for ensuring that processing is fair, lawful, and in line with the principles of the Philippine Data Privacy Act and other applicable regulations.

If you have a question about how your information is handled, or want to exercise any of your rights, the first step is to contact the PPG Gaming support team. We will direct your request to the appropriate person internally and respond within a reasonable period.

2What personal information we collect

PPG Gaming collects personal information in the following categories:

• Identity information: Full name, date of birth, gender, and government-issued identification when required for age or identity verification.
• Contact information: Mobile number, email address, and residential address used for account communication, verification, and support.
• Account credentials: Username and hashed password. PPG Gaming does not store passwords in plain text.
• Payment information: Transaction references, deposit and withdrawal records, and payment account identifiers (such as a registered GCash or Maya number) needed to process and verify transactions.
• Gaming activity: Wager history, game participation, session times, bonus usage, and account balance movements recorded to operate the platform and fulfil regulatory requirements.
• Device and technical data: IP address, browser type, device identifier, and session information collected automatically when you access PPG Gaming, used for security monitoring and service improvement.
• Support communications: Records of messages sent to PPG Gaming support, including any attachments or screenshots shared during problem resolution.

PPG Gaming does not intentionally collect sensitive personal information beyond what is strictly required for identity verification, responsible gaming assessments, or legal compliance.

3How we use your information

PPG Gaming uses the information described above for these purposes:

• Creating and managing your player account, including login security and account recovery.
• Processing deposits, withdrawals, and related payment verification in Philippine Peso through your chosen channel.
• Settling wagers, card games, and bonuses accurately based on recorded activity.
• Verifying your age, identity, and payment ownership to satisfy regulatory and security requirements.
• Detecting, investigating, and preventing fraud, money laundering, cheating, account misuse, and other prohibited conduct.
• Providing customer support, including responding to queries, resolving disputes, and following up on account issues.
• Sending transaction confirmations, account notifications, and important policy updates through your registered contact details.
• Monitoring responsible gaming indicators and contacting players when account behaviour raises a wellbeing concern.
• Improving platform performance, fixing bugs, and understanding how players use PPG Gaming services.
• Meeting legal and regulatory obligations that apply to PPG Gaming as an online gaming operator.

4Legal basis for processing

PPG Gaming processes personal information on the following lawful bases:

• Contract performance: Processing your deposits, settling your wagers, and operating your account are necessary to deliver the services you agreed to when registering.
• Legal obligation: Identity verification, fraud prevention records, and transaction monitoring may be required by applicable Philippine laws and regulatory requirements.
• Legitimate interests: Fraud detection, security monitoring, platform improvement, and responsible gaming assessments are carried out in the legitimate interests of players and PPG Gaming, provided these do not override your rights.
• Consent: Where PPG Gaming relies on consent for a specific processing activity – for example, optional marketing communications – you may withdraw that consent at any time by contacting support.

5Sharing of personal information

PPG Gaming does not sell or rent your personal data. Information may be shared in limited circumstances with:

• Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card networks receive the transaction data needed to process your deposits and withdrawals securely.
• Identity and fraud verification services: Third-party providers used to verify government IDs, prevent fraud, or screen for money laundering risk receive only the minimum data needed for that check.
• Technology and hosting partners: Service providers who host or operate parts of the PPG Gaming platform may process data on our behalf under contractual obligations that require them to maintain equivalent data protection standards.
• Regulatory and law enforcement authorities: PPG Gaming may disclose information when required by a valid legal order, regulatory investigation, or to protect the safety of users and the platform.

PPG Gaming requires third-party processors to maintain appropriate security measures and to use your data only for the purpose for which it was shared.

6Cookies and tracking technologies

PPG Gaming uses cookies and similar technologies to keep your login session active, remember preferences, and gather anonymised analytics that help improve the platform. Essential cookies are necessary for the website to function and cannot be disabled without affecting core services.

Analytics cookies are used in aggregated, non-identifiable form to understand which features players find most useful. PPG Gaming does not use third-party advertising cookies that track your activity across other websites. You can adjust cookie preferences through your browser settings at any time, though disabling essential cookies may impair your ability to log in or complete transactions.

7Data retention

PPG Gaming keeps personal information for as long as your account is active and for a reasonable period afterwards to meet legal, regulatory, tax, fraud-prevention, and dispute-resolution obligations. The appropriate retention period depends on the type of information and the purpose for which it was collected.

Transaction records may be retained longer than basic account details where this is required by applicable Philippine financial or gaming regulations. When retention is no longer necessary, PPG Gaming will securely delete or anonymise the information so it can no longer be linked back to you.

8Your rights as a Philippine data subject

Under applicable Philippine data protection principles, you have the following rights regarding your personal information:

• Right to be informed: You are entitled to know what personal data PPG Gaming holds about you and how it is used.
• Right to access: You may request a copy of the personal information PPG Gaming holds about your account.
• Right to correction: If your information is inaccurate or incomplete, you can ask PPG Gaming to update it.
• Right to erasure: In certain circumstances you may request that PPG Gaming delete your personal data, subject to overriding legal and regulatory obligations.
• Right to object: You may object to processing based on legitimate interests, particularly direct marketing.
• Right to data portability: Where technically feasible and legally applicable, you may request your account data in a structured, commonly used format.

To exercise any of these rights, contact PPG Gaming support with your account details and a description of your request. We will respond within a reasonable timeframe and may need to verify your identity before proceeding.

9Security measures

PPG Gaming implements technical and organisational security measures appropriate to the risks associated with processing personal information on an online gaming platform. These include encrypted connections for all account and payment activity, access controls that limit which staff members can view sensitive data, regular security reviews, and procedures for identifying and responding to potential data breaches.

No online service can guarantee complete security, but PPG Gaming takes its responsibility to protect player data seriously. If you suspect unauthorised access to your account, contact support immediately so the team can investigate and take appropriate action.

10Children and minors

PPG Gaming is strictly for adults. The platform does not knowingly collect or process personal information from anyone under 18 years of age. If PPG Gaming discovers that an account was created by a minor, the account will be closed, access suspended, and any associated funds handled in accordance with the Terms and Conditions and applicable law. If you believe a minor has registered, please notify support immediately.

11Responsible gaming and data

PPG Gaming uses account activity data to identify patterns that may indicate a player is experiencing difficulty with their gambling. This processing is carried out in the legitimate interest of player wellbeing and may result in proactive contact from the support team, account restriction, or referral to the tools available on the Responsible Gaming page.

Players who request self-exclusion will have their details retained on an exclusion list for the duration of the exclusion to prevent re-registration. This is a protective measure, not a penalty. PPG Gaming will not use exclusion records for any purpose other than enforcing the player's own request.

12Changes to this Privacy Policy

PPG Gaming may update this Privacy Policy from time to time to reflect changes in services, technology, regulations, or the way data is processed. Material changes will be communicated through the platform before the updated version takes effect. The version published on this page is always the current one.

If you continue to use PPG Gaming after a revised Privacy Policy has been posted, that constitutes your acknowledgement of the changes. If you have questions about a specific change, contact support before continuing to use the platform.