PPG Gaming FAQ – Answers for Filipino Players

The minimum age is 18 years old. This is a hard requirement – PPG Gaming does not allow underage players to open accounts or place wagers. Your date of birth is entered during registration and verified against a government-issued ID before your first withdrawal is processed. Any account where the holder is found to be under 18 will be closed and any remaining balance returned.

No. Each person may hold only one PPG Gaming account. Duplicate accounts violate the Terms and Conditions and will result in both accounts being closed. If you have lost access to your original account, use the password reset option on the Login page or contact support directly to recover it rather than creating a new one.

Identity verification – sometimes called KYC – is required before processing your first withdrawal. It protects you and other players by confirming that only the genuine account holder can access funds. PPG Gaming accepts Philippine government-issued IDs such as PhilSys, UMID, SSS card, driver's licence, and passport. Upload a clear photo of your ID and a selfie holding it through the account verification section. Verification is typically completed within one business day.

Contact PPG Gaming support through live chat and request account closure. Before closing, make sure you have withdrawn any remaining eligible balance. Once the account is closed, historical transaction records are retained as required by regulations but the account will no longer be accessible for gaming. If your reason for closing is related to problem gaming, consider using the self-exclusion tool first as it may be the more appropriate option.

Yes. To change your registered email address or mobile number on PPG Gaming, go to Account Settings and look for the contact details section. You will be asked to verify the change by entering your current password and confirming via the existing registered contact. If you no longer have access to the original email or number, contact support with your verified ID to authenticate the request manually.

PPG Gaming accepts GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, and online banking through BDO, BPI, and UnionBank. Visa and Mastercard debit and credit cards are also accepted. All payments must come from an account or card in your own name – PPG Gaming does not accept third-party deposits.

Yes, PPG Gaming has a minimum deposit that varies slightly by payment method. For GCash and Maya the typical minimum is ₱100. Bank transfer minimums may be slightly higher due to bank processing requirements. Check the deposit page inside your account for the exact minimums shown per payment method at the time you deposit.

GCash, Maya, and GrabPay deposits typically reflect in your PPG Gaming balance within under a minute. Bank transfers via InstaPay are usually processed within minutes during banking hours. PESONet transfers and some card payments may take a few hours. If your deposit has not appeared after two hours, check your payment app or bank statement to confirm the transaction went through, then contact PPG Gaming support with the transaction reference number.

Yes. PPG Gaming lets you set daily, weekly, or monthly deposit limits from your account settings under Responsible Gaming. Once a limit is set, it takes effect immediately. Reducing a limit also takes effect right away. Increasing or removing a limit requires a mandatory waiting period before the change is applied, giving you time to reconsider. Setting a deposit limit before your first session is something PPG Gaming actively encourages.

First check that your GCash, Maya, or bank account has sufficient balance and that you have not hit your own wallet limits. For card payments, confirm your card is enabled for online transactions in your banking app. If the payment went through on your end but did not appear in PPG Gaming, do not attempt a second deposit before contacting support – provide the transaction reference from your payment app and support will trace it manually.

Log in to your PPG Gaming account, go to the cashier section, and select Withdrawal. Choose the payment method you want to receive the funds on – it must be a method registered in your name. Enter the amount and confirm the request. Withdrawals can only be sent to a verified payment method, so make sure your account verification is complete before requesting one.

Most withdrawals to GCash and Maya are processed by PPG Gaming within a few hours and arrive on the same day. Bank transfers may take one to two business days depending on the receiving bank and cut-off times. Withdrawals requested late at night or on public holidays may process on the next working day. Your withdrawal request will show a pending status until it is sent out.

Minimum withdrawal amounts at PPG Gaming vary by payment method – GCash and Maya withdrawals typically start at ₱200. Maximum amounts per transaction and per day are shown in the withdrawal section of your account and depend on your verification level and payment method. Fully verified accounts generally have higher withdrawal limits. Contact support if you need to withdraw a larger amount than your current limit allows.

If your PPG Gaming withdrawal has been pending longer than 24 hours without any update, contact support through live chat. Have your withdrawal reference number ready. Common reasons for delays include an incomplete account verification, a mismatch between your account name and your payment method name, or an outstanding bonus wagering requirement. Support can check the status and advise on next steps quickly.

Bonus funds at PPG Gaming come with wagering requirements, which means you need to wager the bonus amount a specified number of times before it converts into withdrawable cash. The requirement for each promotion is stated in the bonus terms when you claim it. Your account dashboard shows the remaining wagering requirement for any active bonus. Cash deposits and winnings from cash stakes that are not linked to a bonus can be withdrawn at any time subject to standard verification and minimums.

PPG Gaming covers the sports markets that matter most to Filipino fans. You can bet on NBA basketball, international and Philippine volleyball, MMA events, and more through the Sports Betting section. Markets include moneyline, spreads, totals, and prop bets depending on the event and league.

Yes. PPG Gaming updates odds in real time during live events and allows you to place in-play wagers on selected markets while a game is in progress. Odds shift quickly during live betting – take note of the current score and time remaining before placing a live wager. Not all markets are available for in-play betting; the available options will be visible on the event page during the game.

If an event is officially cancelled or postponed beyond the settlement timeframe, PPG Gaming will void the affected bets and return the stakes to your account balance. If you have a multi-leg parlay and one leg is cancelled, that leg is typically removed and the parlay is settled at reduced odds using the remaining legs. The exact handling depends on the specific event rules shown in the betting terms.

Yes. PPG Gaming supports parlay (accumulator) bets where you combine multiple selections into one wager for a higher potential payout. All legs must win for the parlay to pay out. The more selections you add, the higher the potential return – but also the higher the risk. Minimum and maximum parlay combinations are shown in the betting slip when you add selections.

PPG Gaming displays odds in decimal format by default, which is the most common format in Southeast Asia. Decimal odds show your total return per unit staked – for example, odds of 2.50 on a ₱1,000 bet would return ₱2,500 (your ₱1,000 stake plus ₱1,500 profit). You can check the account settings to see if alternative formats are available for your preferences.

PPG Gaming's Card Games section includes Pusoy and other popular Filipino and international card game formats. Pusoy – also known as Chinese Poker – is one of the most played games on the platform. Tables run around the clock so you can jump in any time of day or night without waiting for a scheduled session.

In Pusoy on PPG Gaming, each player is dealt 13 cards which are arranged into three hands: a three-card front hand, a five-card middle hand, and a five-card back hand. The back hand must be the strongest, followed by the middle, then the front. Hands are compared between players and scored accordingly. Detailed rules and hand rankings are shown in the game interface before you join a table.

If you lose connection during an active PPG Gaming card game, the system will hold your position for a short grace period. If you reconnect within that time, you can continue the hand normally. If the reconnection window expires, the hand will be resolved based on the cards dealt to you using the auto-play or fold rules in place for that game. Check the specific game rules shown on the table for the exact disconnection policy.

Table limits for PPG Gaming card games vary by game type and table tier. There are low-stakes tables suitable for casual players as well as higher-limit tables for those who want to play at a bigger scale. The minimum and maximum bets for each table are displayed clearly on the table selection screen before you sit down. Pick the stakes that fit your session budget before joining.

Yes. New PPG Gaming accounts are eligible for a welcome bonus on their first deposit. The details of the current welcome offer – including the bonus amount, qualifying deposit, and wagering requirement – are shown on the promotions section of the platform when you log in after registering. Always read the bonus terms before claiming so you understand the wagering requirement and any game restrictions that apply.

PPG Gaming's Refer a Friend programme lets you share a personal referral code with kabayan. When a new player registers using your code and meets the qualifying activity requirement (usually making a first deposit and placing bets), you receive a referral reward credited to your account. There is no hard cap on the number of friends you can refer, so it compounds over time if you have a big social circle.

Yes. Most PPG Gaming bonuses come with an expiry period, typically measured in days from the date of claim. If the wagering requirement is not completed within that period, the bonus and any associated winnings will be removed from your account. The exact expiry for each bonus is shown in the bonus terms. Check your active bonuses in the account dashboard to see how much time you have remaining.

A wagering requirement means the bonus amount must be wagered a specified number of times before it converts to withdrawable cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying wagers before you can withdraw winnings derived from that bonus. Stakes on cash deposits typically do not count toward bonus wagering. The progress meter in your account shows how much of the requirement you have completed.

PPG Gaming offers deposit limits (daily, weekly, monthly), session time reminders, a spending tracker showing your full transaction history, cool-off periods from 24 hours up to six weeks, and full self-exclusion for a minimum of six months. All of these are accessible from account settings under Responsible Gaming. For more detail on how each tool works, see the Responsible Gaming page.

Go to Account Settings and select Responsible Gaming, then choose Self-Exclusion. Select the exclusion period – the minimum is six months – and confirm. Your account will be locked immediately and cannot be reactivated until the period expires, even if you change your mind. Any eligible cash balance will be returned to your verified payment method. If you cannot find the option, contact PPG Gaming support through live chat and an agent will process the exclusion straight away.

If you feel gaming is becoming a problem for you or someone you care about, PPG Gaming support is available 24/7 and conversations are handled confidentially. The Responsible Gaming page also includes a self-assessment checklist and practical guidance. Speaking to a trusted family member or friend is often an important first step alongside using the account tools available to you.

Reducing your deposit limit takes effect immediately at PPG Gaming. Increasing a limit or removing it requires a mandatory waiting period – usually seven days – before the change is applied. This delay is intentional: it prevents impulsive decisions made during a session from undoing a limit that you set with a clear head. If you want to reduce your limit further at any point, that change also applies right away.

PPG Gaming support is available 24 hours a day, seven days a week through live chat – accessible from the chat icon on any page once you are logged in. You can also reach the team by email at support@ppggaming.com. For urgent matters such as suspected unauthorised access or a large pending withdrawal, live chat will get you the fastest response.

Start by raising the issue with PPG Gaming support through live chat or email. Provide as much detail as possible – transaction references, screenshots, and a clear description of what happened. Support will investigate and respond within a reasonable timeframe. If the resolution does not satisfy you, the complaints process escalation path is outlined in the Terms and Conditions.

Contact PPG Gaming support through live chat immediately and report the suspected unauthorised access. Support can lock your account while the situation is investigated. Change your password and update the email address and mobile number linked to your account as soon as you regain secure access. Also change the password on your email account if it may be compromised, as that is the route through which reset links are sent.